Geschäftsbedingungen

Version 2.1, published , 15 January 2022

1. INTRODUCTION

1.1. By using and/or visiting any section of the https://stelario.eu/(the “Website” or “Stelario”); or by opening an account on the Website, you agree to be connected with:

1.1.1. The General Terms and Conditions, on this page;

1.1.2. The Privacy Policy;

1.1.3. Responsible Gaming Policy;

1.1.4. The WITHDRAWAL AND REFUND POLICY

1.2. All of the terms and conditions listed above shall together be referred to as “Terms and Conditions”, “T&Cs”, “the Terms”, “Terms” or “these Terms”.

1.3. Please read these terms and conditions carefully before using the Website and/or any services provided by Stelario. If you do not agree to the terms and conditions specified on this page, please do not create an account or continue to use the https://Stelario.eu/. Your further use of the Website ground acceptance of the Terms.

2. DEFINITIONS

2.1. In these Terms and Conditions, the following definitions have the following meanings:

“Account” – a player account that is registered by you with your personal information that allows you to play games and use other services on the website https://Stelario.eu/.

“Website” – https://Stelario.eu/

“You”, "user", “client”, “customer” or “player” – means any person who has registered or is planning to register an Account on the Website and who agrees to all these Terms and Conditions.

3. CHANGES TO THE TERMS AND CONDITIONS

3.1. The Company reserves the right to amend these Terms and publish such changes on the Website. You acknowledge and accept that any updates, amendments, or additions posted on our website will take effect immediately. Each user is responsible for ensuring that they are aware of the current Terms. You must either stop using the Website or fully close your account if you do not agree with the Terms and Conditions or the most recent changes. If you still use the Website after the effective date of the Terms and Conditions changes, it would be assumed that you have given your permission.

4. OPENING AN ACCOUNT

4.1. Stelario only allows one account per IP address (registration account IP address or log in IP address), home address (postal address), payment card, email address. On the off chance that a player wishes to utilize somebody else's credit card to make a deposit, he must receive consent from the finance department before making the deposit and send an authorization from the cardholder of the credit card (authorization, in case allowed, will lapse at the conclusion of the day in question).

In the event that, following a verification (random or not), Stelario realizes that one of these rules has been violated, all accounts in question will be blocked without notice and any balance of the balance or any request for withdrawal in progress will be canceled, even if the account(s) have been verified beforehand, the verification of account being just an identity check.

4.2. To register on Stelario, the user is required to fill in a registration form on a Website.

If, during an account verification, following a request for a first withdrawal or at any time at the sole discretion of Stelario, one or more of these data is/are erroneous, Stelario reserves the right to close the player account without notice and confiscate the balance of the account in question.

For any modification of the information of the account, a proof will be required. (For example, change of address - proof of residence for the old and new address, change of name - marriage certificate, change of bank details - RIB Statement of Banking Identity). We reserve the right to close any account without notice, in cases where we find evidence of non-compliance or violation of these Terms and Conditions.

The names on the user’s account must match the full legal names present on the user’s legal identity information. Furthermore, credit cards must match the name of the holder with legal identity information or other payment method used to deposit or withdraw funds.

4.3. Registration on Stelario is not authorized for players who are residents or citizens of number of countries and jurisdictions (“Restricted Jurisdiction”). List of restricted countries: USA, Curaçao, Malta, Israel, Cyprus, Iran, North Korea.

4.4. By registering on Stelario, the user hereby declares and warrants that:

- The user is 18-years-old or more.

- The user is not a permanent resident or citizen of Curacao, USA, Israel, Malta, Cyprus, Spain, Iran, North Korea.

- The user is solely and entirely responsible for compliance with laws governing the jurisdiction where the user lives. Internet Gambling may be illegal in the jurisdiction in which the user is located; if so, the user is not authorized to utilize a payment card to complete a transaction. Some jurisdictions have their own regulations (for instance: France, Italy, Spain, etc.).

- All personal pieces of information recorded on the user’s account are accurate and truthful.

- The user takes part in bets in the user’s own name and not for commercial use or on behalf of third parties.

- User understands in full the methods, rules, and procedures for taking part in bets as they appear in the Rules and Regulations of bets.

- The user is aware that Users can lose money by making a bet during a game session. The term "game session" means all the activity (bets and winnings) from a deposit until both bonus and/or real balance are zero and without any withdrawal request winnings derived from this deposit.

- The money deposited is not derived from any activity which is illegal.

- User agrees to indemnify and hold harmless Stelario and its officers, directors, employees, agents, licensors, suppliers and any third party content and service providers to the site from and against all losses, expenses, damages, and costs resulting from his violation of the terms & conditions.

- The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.

4.5. After opening an account, you should not disclose your username and password to anyone, either intentionally or accidentally. If, for any reason, you have lost or forgot your account data, you can restore your password by clicking on the “Forgot password?” button.

4.6. You are responsible for all actions that are carried out on your account, as well as for the safety of your password and for all losses that may be incurred through the fault of third parties.

4.7. You are obliged to immediately inform the company about unauthorized access to your account and about a security breach. The company is not responsible for any unlawful damage caused by other persons who have gained access to your account.

4.8. According to our Privacy Policy no data will be communicated and/or sold to any third party except required by the Law in the case of money-laundering, fraud or other criminal activities.

4.9. Only one account is allowed per user. If the user opened a different account under his name, Stelario reserves the right to close the accounts and ban the user.

4.10. It is prohibited to transfer funds from one account to another.

It is prohibited to use payment methods of 3rd parties.

Accounts are not transferable as well. The user should not let any third party play on his account.

4.11. In case the user updates his account information, the user is required to send Stelario the updated verification document so we can verify his account.

4.12. We recommend that the user prints out (or saves) all relevant rules, policies and transaction records.

5. ACCOUNT VERIFICATION

5.1. By agreeing to the Terms and conditions, the user authorizes Stelario to undertake verification checks as we may require ourselves or may be required by third parties (including regulatory bodies) to confirm the age, identity and contact details to prevent money laundering.

5.2. In order to proceed with a user's identity verification, we require the following documents:

- A copy of a recent utility bill matching the recorded address on the user's account.

- A copy of the ID card or passport with photo.

- A copy of all credit cards used (front and back, hiding the 8 digits in the middle and the security code) or a screenshot or another alternative deposit method.

The authorization form, from Stelario, completed and signed by the user.

5.3. Stelario has the right to check and confirm the identity of the user at any time.

5.4. A verification call to the user should be done by Stelario to finalize the account validation.

5.5. Any attempt to elude the security checks will result in the closure of the account.

6. DEPOSITS

6.1. No cash payments are accepted. Only the encrypted methods mentioned on the payment page are accepted on Stelario.

6.2. The minimum deposit amount is €20 (or equivalent in other currencies). The maximum standard deposit is €2500 (or equivalent in other currencies).

6.3. Any winnings derived from a deposit that has been refunded (fraud, suspicion of fraud, chargeback, specific request...) is then automatically canceled and the session is considered void.

6.4. Stelario reserves the right to subcontract third-party payment processors and/or financial institutions referred to as “Electronic Service Providers” (ESPs), in order to process such financial transactions. Thus for the furtherance of such processing, the user irrevocably authorizes us, as necessary, to instruct such ESPs to handle account deposits and withdraw from his account, and irrevocably agrees that Stelario may give such instructions on his behalf. Furthermore, the user agrees to be bound by the Terms and Conditions of each applicable ESP and in the event of a conflict between this Agreement and the ESP’s terms and conditions, this Agreement shall prevail.

6.5. The deposit amount must be wagered three times before it can be withdrawn.

6.6. Stelario does not issue refunds except for in exceptional circumstances. This is solely at Stelario discretion.

6.7. The player may put a daily deposit limit directly through his player account. In this case, the weekly withdrawal limit will be 10 times the amount of the daily deposit limit (capped at €2500 or equivalent in other currencies).

7. WITHDRAWALS

7.1. Withdrawals will be paid within 2 business days. For VIP Users, other terms may apply, as agreed with the VIP manager. Payments will priority be sent back to the processor by which deposits were made, if possible. Stelario reserves the right to make the final decision through which the payout method the customers receive their payouts.

7.2. The User's account must be verified. All verification documents must have been sent, and approved by our services to process his withdrawal.

7.3. About winnings payment, there is a standard from €2500 to €5000 or equivalent in other currencies withdrawal limits per week regarding the player's level. For VIP users or unusual and large winnings, other terms may apply, as agreed with the VIP manager.

7.4. If the user makes several withdrawal requests at the same time, the 2 business days’ period will run from the last request date.

7.5. The minimum amount for a withdrawal request is €50 or equivalent in other currencies.

7.6. In the event that the User has taken advantage of a bonus when the player asks for withdrawal of winnings, the amount of the bonus allocated to the deposit which generated the winnings can be deducted from the final payment according to the type of bonus received.

7.7. These restrictions don't apply to progressive jackpot wins.

7.8. The maximum daily net winnings in live casino and random number generator table games is €2500 or equivalent in other currencies.

8. FRAUD BONUS - ABUSIVE BEHAVIOR

8.1. Any user seeking and using tactics to take advantage of the bonus system by using an unusual pattern will be highly monitored. Stelario reserves the right to void any winnings derived from abusive behavior. These users are penalizing the regular and fair users of Stelario, taking out winnings from them.

8.2. The bet with minimal risk is not allowed to contribute to the promotion, including bonus wagering requirements or the accumulation points. A user who deliberately using a tactic of setting minimum risk to qualify the bonus into real money, are at risk of having their bonuses, cash prizes and any gain canceled. By minimal risk bet, we mean that any bet placed with the clear intention to obtain a high betting volume with minimum risk will be considered abusive to the bonus offer. Example: simultaneous bet on black and red on roulette, or covering the vast majority of the table.

8.3. In case a bonus has been claimed, it is forbidden to practice the “Bonus Hunt” (open all the free spins accumulated on the different games at the same time) after the balance has fallen below €0,50 (or equivalent in other currencies)

8.4. All bonuses and promotions are limited to one per person, e-mail address, address, credit card, IP address, telephone number and per household. it is forbidden to take advantage of the game's internal promotions with bonus money of winnings derived from promotions/bonuses (discounts granted for the purchase of a pack of scratch cards for example).

8.5. Bonus on deposit with a wagering requirement:

If a bonus has been claimed, the maximum bet allowed (both real and bonus balance) is €7.5 (or equivalent in other currencies) until the wagering requirement is done. This rule also applies to the free spins or bonus-games a player can buy directly from a game since the amount of the purchase is considered as the amount of the bet.

Bonus on deposit without any wagering requirement:

If a bonus has been claimed, the maximum bet allowed is €7.5 (or equivalent in other currencies), over the entire game session relating to the deposit having benefited from the bonus (both real/bonus balances). This rule also applies to the free spins or bonus-games a player can buy directly from a game since the amount of the purchase is considered as the amount of the bet.

8.6. If Stelario realizes that a user has violated one of the conditions above or any other terms and condition of this contract, the company can opt for one or more of the following:

- Full bonus balance and real money balance cancellation.

- Cancellation of the full game session.

- Retention of the user's winnings obtained in this game session.

- Closing the User's account.

The company makes random checks of the gambling behavior of players and performs complete control during a withdrawal request.

9. GAMES

9.1. This website has been designed to provide equitable and unbiased games. The Player can enjoy free games in demo mode without wagering money, or he can log into his account and play in real mode by wagering money.

9.2. Player is prohibited from using devices such as robots or other external aid programs that distort normal play and give the player an unfair advantage. Player must make its own decisions when playing, without the help of any other information than those obtained in the player's own game.

9.3. Player agree that steps may be taken to prevent the use of prohibited programs. These measures may include, but are not limited to, performing checks on the operating system.

9.4. Communication errors occur from time to time. Bets are confirmed only when received on our servers. Should there be a break in communication after the player has placed a bet and the bet has been received on the company's servers, it will always be considered valid, regardless of the outcome. The player will be informed that it has been accepted once communication is restored.

If a game is started but fails or produces an inaccurate result due to a game failure and/or management software and/or random number generator, all bets and winnings from that game will be canceled and the balance of the game account will be restored to its original position as it was prior to the start of the game.

If a player disconnects from his session with the company during an active game, the amount of the bet will be returned to the customer's gaming account, except in cases where the game has already been entered and the winnings transferred to the winning player.

If for any reason the company incorrectly assigns the balance of your account, it is your responsibility to immediately notify the company of the error and to reimburse the company for the unbalanced balance.

9.5. In case of malfunction of the software or random number generator, the amount of the stake will be returned to the player.

9.6. The company reserves the right to terminate a game at its sole discretion, without cause at any time if there are technical difficulties affecting the game.

9.7. The company reserves the right to cancel any winnings obtained as a result of a defect in the server or game system or any other malfunction. The player waives all claims and compensation in this regard. Any player who abuses these technical defects will be prosecuted before the competent courts.

9.8. Free spins are available only for games of the Take the Bank.

9.9. The use of errors, programming bugs, bad behavior of the site code by the player to his advantage, called "bug-using" is prohibited. Each user who finds a bug must report it to the operator or to a website manager. A player using a bug to his advantage will have his account blocked for a period allowing our technical teams to reconstitute the account as it was before the advantage provided by the bug. The same rules apply to players who do not report a bug.

9.10. In case of errors, programming bugs, bad behavior of the site code or errors of drafting, any operation carried out being recorded (registration, modification of account, purchase or withdrawal, bet etc.), The operator can return to a state of play corresponding to that existing before the occurrence of errors, programming bugs or bad behavior of the site code (rollback).

If such events occur, they would not confer any special rights on the player, except to be re-credited with unjustly lost sums, or debited from sums unjustly earned.

Similarly, only the administration of the website can ultimately determine whether a user has taken advantage or attempted to take advantage of an error, a programming bug or a bad behavior of the website code, and to decide whether a return to the existing state before the problem appears is necessary, see if a closure of the account is justified. The user accepts this mode of operation in advance and the decisions that may result.

9.11. Complaints if the player is not satisfied with our website, customer service we thank the player for sending a complaint to [email protected]

10. TERMINATION

10.1. The user can close his account at any time by contacting customer support. The closure of an account may take up to two business days.

10.2. In case of any suspicious activity that might indicate fraud, money laundering, collusion or cheating Stelario reserves the right to freeze the account of the user while the period of the investigation. This might result in the definitive closure of the account.

10.3. Stelario reserves the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.

10.4. Stelario may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account. All contractual obligations previously made to the user will be honored.

10.5. Stelario reserves the right to close an inactive account. If the user's account does not record any connection/disconnection for a period of more than six (6) consecutive months (“Sleeping Period”), the account will be considered inactive. Once an account has been deemed inactive, the user is notified by all possible means and tools available and if the user does not withdraw funds from the account within fifteen (15) days of receiving the notification, or if the user still does not contact us, we will be entitled to close the account and proceed with the deduction of 5% of the remaining balance monthly.

10.6. Stelario reserves the right to close your account and terminate the terms and conditions unilaterally if:

- the user has not logged into his account for 90 days in a row;

- the user did not confirm ownership of the account (did not pass through the verification procedure), did not confirm his payment method within 90 days, or refused to go through verification, Stelario has the right to write off the remaining funds from the inactive account in its favor.

11. CUSTOMER CARE

11.1. Customer support is available everyday 24/7 on live chat or by email.

11.2. Spamming, insulting or harassing the customer support operators is precluded. This may result within the closure of the user's account.

12. COPYRIGHT / TRADEMARK

12.1. Stelario holds directly or under the rights of intellectual property the copyright of all the text, images and videos provided on this website. The user must respect those copyright and/or trademarks.

13. INTERPRETATION

13.1. The original text of the Terms is in English and any interpretation of them will be based on the original English text. If the Terms and Conditions or any documents or notices related to them are translated into any other language, and if there is a misunderstanding or inconsistency among the languages, the English version would take precedence.

14. LAW AND JURISDICTION

14.1. The laws of Republic of Costa Rica regulate and govern these Terms and Conditions. Any dispute or conflict that may arise from using this Website shall be resolved in accordance with the valid legislation of Republic of Costa Rica, under the jurisdiction and authority of the courts of the Republic of Costa Rica.